• "Help! My Ice Maker Is Broken" And Other Opportunities To Dazzle And Retain Tenants In Your Luxury Apartment Complex

    The decor is superb, the landscaping lovely, and the Energy Star appliances in each unit are not only beautiful, but green, sustainable and cost-efficient. As the manager of a top class apartment complex, you have a clear understanding of residents' expectations. You've made sure the atmosphere is cordial, the lobby is luxurious and the special amenities are in peak condition. Yet, stuff happens. And when the ice maker in a resident's refrigerator quits making ice, or the operation of any other appliance goes awry, your management office can expect to hear about it from the frustrated tenant.
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